Got a question?
Find answers to common questions about our services, processes, and policies. If you have any other enquiries or need further assistance, don’t hesitate to reach out to our team!
Frequently Asked Questions
Can I just select individual items instead of doing the whole quote?
Yes, you can select any items from your quote based on your preferences. However, please note that if a leak is identified, there may be recommended additional repairs needed to effectively address and prevent further issues.
What is included in your $99 inspection?
Our $99 inspection includes diagnosing the cause of the reported leak, a thorough examination of your roof for any necessary maintenance, and a detailed quote outlining the best solutions for your needs.
Do I need to be present during the inspection?
No, you don’t need to be present for the inspection. As long as we have access to the roof and you inform us of the areas to focus on, we can conduct the inspection even if you’re not home.
What happens if it rains on my booking date?
If it rains on your scheduled date, we will be unable to proceed with the work due to safety concerns. We will reach out to you to reschedule your appointment for the earliest available date.
How do I pay?
You can make your payment via online card, direct bank transfer, or EFTPOS.
Can I split the job onto different dates?
Yes, you can choose to complete parts of the job on different dates and postpone other sections to a later time if that suits you better.
What if I don’t understand my quote?
If you have any questions about your quote, we can schedule a phone call to go over the details and ensure everything is clear. Additionally, you can find more information on our services page to help clarify any aspects.