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Terms and Conditions for

Roofing Subscription Packages

Last Updated: 15/01/2025

  1. Overview

These Terms and Conditions govern the use of Roofing Subscription Packages offered by Leaky Roof Pty Ltd (ABN 99 619 565 614). By subscribing to any of our packages, customers agree to adhere to the following terms. Customers are encouraged to review these terms periodically as they may be subject to changes.

  1. Service Description

Subscribers will receive the services detailed in their selected subscription tier, which may include inspections, repair discounts, and additional services. Minor repairs are covered up to $499 per incident, and gutter cleaning services are included up to $399.

  1. Subscription Tiers

Tier 1: Roof Care Basics

  • Annual Inspections: One comprehensive roof inspection annually to identify potential issues.
  • Priority Scheduling: Expedited scheduling ensuring service within 24 hours upon request.
  • Repair Discounts: A 5% discount on any repairs identified during the annual inspection.
  • Complimentary Gutter Cleaning: One complimentary gutter cleaning service included.
  • Subscription Fee: $49 per month

Tier 2: Roof Guardian Plus

  • Yearly Inspections: Annual roof inspection to assess condition and performance.
  • Priority Scheduling: Expedited service scheduling within 24 hours.
  • Complimentary Gutter Cleaning: One complimentary gutter cleaning service included.
  • Repair Discounts: A 10% discount applies to all maintenance-related repairs.
  • Complimentary Minor Repair: One minor repair at no additional cost.
  • Flexible Repair Options: Choose from various repair types as needed.
  • Subscription Fee: $89 per month.

Tier 3: Ultimate Roof Protection Plan

  • Biannual Inspections: Two assessments per year to maintain roof reliability.
  • Priority Scheduling: All services receive priority scheduling.
  • Repair Discounts: A 15% discount on all maintenance-related repairs.
  • Complimentary Minor Repairs: Two minor repairs per calendar year at no additional charge.
  • Emergency Service Response: Urgent roofing issues resolved within 48–72 hours.
  • Subscription Fee: $149 per month, with a 10% discount for annual prepayment.
  1. General Payment Terms
  • Minimum Subscription Period: All subscriptions require a minimum 12-month commitment. Cancellations are not accepted before this period is completed.
  • Discounts and Promotions: Any discounts or promotions are active for a maximum of 12 months or the length specified in the promotion’s terms and conditions, whichever is shorter.
  • Unpaid Subscriptions: If a subscription is unpaid for one month, it will be put on hold. Payment must be made within 30 days to reactivate. Failure to pay within this period will incur a $25 Non-Sufficient Funds (NSF) charge. Unpaid balances exceeding one month may require payment in full and may be sent to collections if unresolved.
  1. Modifications and Variations

Leaky Roof Pty Ltd reserves the right to modify services, pricing, or features at any time. Subscribers will be notified 30 days in advance of any changes. Subscribers may choose to cancel their subscription if they do not agree with the modifications.

  1. Recommendations

To maintain optimal roof health and extend the lifespan of your roofing system, we recommend the following:

  • Regular Maintenance: Even for customers in Tier 1, we recommend annual or semi-annual gutter cleaning and roof assessments to prevent potential issues from developing.
  • Timely Repairs: Minor repairs should be addressed promptly to avoid costly issues down the line. Leaky Roof Pty Ltd offers competitive discounts for repairs identified during inspections.
  • Preventative Measures: We suggest scheduling additional inspections after severe weather events, especially if you live in areas prone to storms, heavy winds, or other environmental factors that could affect the roof.
  • Safety: Always prioritize safety by ensuring any roofing-related work, including inspections or repairs, is performed by licensed professionals. Do not attempt to climb on the roof yourself.
  1. Liability and Limitations

Leaky Roof Pty Ltd strives to provide high-quality services but is not liable for damages exceeding repair values or for circumstances beyond our control. Subscribers acknowledge these limitations when utilizing our services.

  1. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Australian law. Any disputes will be resolved through arbitration or small claims court in the appropriate jurisdiction in Australia.

  1. Acceptance of Terms

By subscribing to our packages, you acknowledge and agree to these Terms and Conditions. For any questions or further information, please contact Leaky Roof Pty Ltd directly.