fbpx

Terms and Conditions for

Roofing Subscription Packages

  1. Overview

These Terms and Conditions govern the use of Roofing Subscription Packages offered by Leaky Roof Pty Ltd (ABN 99 619 565 614). By subscribing to any of our packages, customers agree to adhere to the following terms.

  1. Service Description

Subscribers will receive the services detailed in their selected subscription tier, which may include inspections, repair discounts, and additional services. Minor repairs are covered up to $499 per incident, and gutter cleaning services are included up to $399.

  1. Subscription Fees and Payment

Tier 1: Roof Care Basics

  • Annual Inspections: Subscribers will receive one comprehensive roof inspection annually to identify potential issues.
  • Priority Scheduling: Subscribers are entitled to expedited scheduling, ensuring service within 24 hours upon request.
  • Repair Discounts: A 5% discount is available on any repairs identified during the annual inspection.
  • Complimentary Gutter Cleaning: One complimentary gutter cleaning service is included to maintain effective roof drainage.
  • Subscription Fee: The monthly fee for Tier 1 is $49. By subscribing, you agree to these terms.

Tier 2: Roof Guardian Plus

By subscribing to Roof Guardian Plus, the subscriber accepts the following benefits:

  • Yearly Inspections: Subscribers will receive an annual roof inspection to evaluate condition and performance.
  • Priority Scheduling: Expedited service scheduling within 24 hours is guaranteed.
  • Complimentary Gutter Cleaning: One complimentary gutter cleaning service is included.
  • Repair Discounts: A 10% discount applies to all maintenance-related repairs.
  • Complimentary Minor Repair: One minor repair is included each year at no additional cost.
  • Flexible Repair Options: Subscribers can select from various repair types as needed.
  • Monthly Subscription Fee: The fee is set at $89 per month. Terms are subject to change with notification.

Tier 3: Ultimate Roof Protection Plan

  • Biannual Inspections: Subscribers will receive two assessments per year for ongoing roof reliability.
  • Priority Scheduling: All services receive priority scheduling.
  • Repair Discounts: Subscribers will receive a 15% discount on all maintenance-related repairs.
  • Complimentary Minor Repairs: Two minor repairs per calendar year are included at no additional charge.
  • Emergency Service Response: Urgent roofing issues will be responded to within 24 hours, with resolution aimed for 48 to 72 hours based on severity.
  • Monthly Fee: The total cost is $149 per month. Annual plans are available with a 10% discount for prepayment. A minimum subscription period of twelve months is required to mitigate financial loss due to service misuse. Subscribers can cancel after the minimum term, with cancellations effective at the end of the billing cycle. Refunds are not provided for partial months, and early cancellations forfeit rights to refunds on unused services. No prorated refunds will be offered for cancellations before the annual term ends.
  1. Modifications and Variations

Leaky Roof Pty Ltd reserves the right to modify services, pricing, or features, providing a 30-day notice to subscribers. We will proactively communicate any changes. Subscribers agree to these adjustments or have the option to cancel in accordance with our cancellation policy.

  1. Liability and Limitations

Leaky Roof Pty Ltd strives to provide high-quality services but is not liable for damages exceeding repair values or for circumstances beyond our control. Subscribers acknowledge these limitations when utilizing our services.

  1. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Australian law. Any disputes will be resolved through arbitration or small claims court in the appropriate jurisdiction in Australia.

  1. Acceptance of Terms

By subscribing to our packages, you acknowledge and agree to these Terms and Conditions. For any questions or further information, please contact Leaky Roof Pty Ltd directly